Contact us:

Please choose the type of enquiry you need help with.  When contacting us please provide us with a contact phone number and as much detail as possible about your enquiry.

By Email

(Important:  To ensure you receive our email replies to you, please add us to your friend/safe list or check your Spam folder.)

Product enquiries:  pat@primalpictures.com

Order status: customerservice@primalpictures.com

Technical Support: techsupport@primalpictures.com

By Mail

Head Office Details:

Primal Pictures Ltd
4th Floor, Tennyson House
159-165 Great Portland Street
London
W1W 5PA, UK

Tel:     +44 (0) 207 637 1010 (out of hours voicemail at this number)
Fax:     +44 (0) 207 636 7776
e-fax   (USA):  1-415 366 1679 (voicemail at this number)

By Phone

Customers in the USA:

To place an order with a credit card call our US distribution center Toll-Free on 800 716 2475

Opening hours 8 am to 9 pm Eastern Time.  Voicemail can be left after 9pm

Head office phone in London:

Tel:   +44 (0) 207 637 1010.  

Our London office opening hours are 9.00am - 6.00pm (GMT).  Voicemail can be left after 6pm (GMT).

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