A.

You can order online at www.primalpictures.com or contact our Sales and Marketing department at catriona@primalpictures.com or phone +44 (0)20 7637 1010.

We also have a USA & Canada distribution centre with whom you can place your order by calling 1-800 716 2475
 

A.

Depending on your chosen method of delivery and to which country we are delivering to, then the following table should give you an approximate idea of delivery timescales.

Delivery options with time-in-transit:

Delivery address/ country	Airmail/Post	UPS Intl. Courier
UK	1-3 business days	N/A
Europe	5-7 business days	1-2 business days
USA	7-10 business days	1-2 business days
Rest of World	7-10 business days	2-5 business days

• UK customers - all orders are sent by recorded delivery and require a signature upon delivery
• Europe/ROW customers - orders are sent by Airmail unless you choose UPS.

 

A.

We cover the whole body including:

Hand and wrist, forearm, shoulder, foot, ankle, lower-leg, knee, hip, thigh, spine, the back, pelvis, head & neck, and thorax & abdomen. We also have specialist titles covering these areas

See the Interactive Thorax & Abdomen, Interactive Pelvis and Perineum and an overview is given in Essential Regional Anatomy

A.

You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your order once we have received and processed the returned item.

We will only refund delivery costs if the return is a result of our error.

We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error and is returned within 21 days of purchase.

Please email us at customerservice@primalpictures.com if you wish to return an item from your order.

A.

Yes. For some titles there is a link to a brief overview demo on the product page.  Please note, these demos are taken from screen shots of our discs.  The resolution on our products is much higher. 

You can also take a free on-line trial of any title at www.anatomy.tv

A.

We do offer student pricing.  Please go to the Shop and select "Student Offers". For institutions and bulk orders please email catriona@primalpictures.com.

A.

Add the title(s) you wish to order to your shopping cart as normal. You will be able to enter your discount code in the discount code box during the checkout. Discounts will be applied to titles in the shopping cart that have been included in the offer.  A text box will advise you if the discount code has expired. If you have problems ordering with your discount code, please contact us at customerservice@primalpictures.com

A.

All our DVD-ROM products are sold on a single user license basis.  This means they are licensed for one individual only.

They cannot be shared/used by more than one individual, copied or installed on a computer or server.  Personal online subscriptions are also only licensed for one individual.

We do offer group/multi-user licensing packages – please contact us for details 

 

A.

Yes. Please visit http://www.anatomy.tv/tour.aspx to see a demo. You can also register for a free on-line trial of any title. www.anatomy.tv
 

A.

Non-commercial/non-profit use

• Private educational use – lectures to students and colleagues
• Using images in PowerPoint presentations (when not for sale)
• Patient education handouts (when not for sale)

Non-commercial/non-profit use is allowed and does not require any additional permission or license. However, Primal Pictures Ltd must always be credited as the source of the images as we maintain intellectual property rights and copyright to all material.

Please ensure we are credited as follows:

3D anatomy images.  Copyright of Primal Pictures Ltd.  www.primalpictures.com

Public domain and commercial/for profit use

• Websites
• Books
• Videos
• TV programmes
• Journal articles
• Paid for courses (including CME/CPD courses) – both web-based, published on disc or live
• Paid for examinations, tests or quizzes
• Use in medical devices

Written permission from Primal Pictures Ltd is required as well as a formal license agreement covering the specific use of the images and a license fee (negotiated on a per project basis).