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FAQ

FAQ

aQ. How do I order?
aQ. How long will my order take to arrive?
aQ. Do you have different language versions?
aQ. Can you print off the images or text?
aQ. Can you export the images to another program?
aQ. How do you install the software?
aQ. What are the minimum specifications for the computer in order to run the software?
aQ. What are the copyright restrictions on the use of your images and content?
aQ. What parts of the body do you cover?
aQ. What is your returns policy?
aQ. Do you need to keep the CD or DVD-ROM in the computer while the program is running?
aQ. Do you have demos or trials of your products that I can view before I buy?
aQ. Can we get a discount as we are a student/institution/buying in bulk?
aQ. Do you have Apple Mac versions of your products?
aQ. How can I create a Customized Slidebox (PC/Mac)?
aQ. How do I use a discount code when ordering online?
aQ. What does single user license mean?
aQ. Can I see a preview of the software prior to purchasing?
aQ. I get the message "validating presence of original DVD: please wait ... "in Human Anatomy: Regional Edition.
aQ. Unity Player - I'm getting a black background
aQ. What can I use the images/content for and what requires additional licensing?
aQ. The disc is not recognised by my computer
aQ. I get an error stating "Error Z001: Internal Error"
aQ. What titles work with Vista/Windows 7?
aQ. I've received a disc with a book and can't get the disc to work
aQ. Fundamentos de Anatomia Humana en 3D - not working
aQ. I'm not able to use hip impingement animations from the Interactive Hip DVD-ROM (published February 2009) in a PowerPoint slide?
aQ. Will my discs work on Windows 7
aQ. I cannot log in and I'm getting an error message saying "anatomy.tv concurrent users limit warning
aQ. I'm getting the message "the required security module has not been installed"
aQ. I'm having trouble viewing the full screen
aQ. I'm using anatomy.tv and getting a black screen
aQ. Please explain the colour coding of the muscles in the animations on Interactive Functional Anatomy.
aQ. I am using a Mac with a PowerPC processor (was manufactured before June 2005) and have problems using your software
aQ. I am seeing error message “not supported on the architecture”
aQ. I cannot log in and I am getting an error message saying I've reached the maximum number of users on my account
aQ. What are your terms and conditions?
aQ. Are your products compatible with iPad, iPhone, iTouch