A.

You can order online at www.primalpictures.com or contact our Sales and Marketing department at catriona@primalpictures.com or phone +44 (0)20 7637 1010.

We also have a USA & Canada distribution centre with whom you can place your order by calling 1-800 716 2475
 

A.

Depending on your chosen method of delivery and to which country we are delivering to, then the following table should give you an approximate idea of delivery timescales.

Delivery options with time-in-transit:

Delivery address/ country	Airmail/Post	UPS Intl. Courier
UK	1-3 business days	N/A
Europe	5-7 business days	1-2 business days
USA	7-10 business days	1-2 business days
Rest of World	7-10 business days	2-5 business days

• UK customers - all orders are sent by recorded delivery and require a signature upon delivery
• Europe/ROW customers - orders are sent by Airmail unless you choose UPS.

A.

Currently,in most of our titles, the text is in English.  The only other language versions that we have are:

• Spanish:  Fundamentos de Anatomia Humana en 3D - Edicion por Regiones
• German: Interaktive Funktionelle Anatomie
• French:   Anatomie Fonctionelle Interactive  
• French:   DVD de L'Anatomie Humaine En 3D

 Other language versions will appear in forthcoming months and years.

A.

You can print off any image that appears in the 3D model window, as well as all of the slides.
You cannot print from the movies.
You can print in colour or black & white.

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You can copy and paste all of the text as well as the images in the 3D-model window and all of the slides. These can then be pasted in to nearly any other word-processing. graphics or other electronic program, including Microsoft Powerpoint.

See our demo of how to copy or save images

Our images can only be used for PRIVATE EDUCATIONAL purposes. For any commercial usage of the images, please contact us at catriona@primalpictures.com or see our Permitted use of content text.  Full terms and conditions for usage of our software can be found here

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 PC:  The applications are simple to install. Simply insert the CD-ROM or DVD-ROM in to the computer and let the auto run feature start or run the setup.exe file found at the top level of the disk.

MAC:  You can run the program directly from the CD-ROM or DVD-ROM or copy the folder containing the application to your hard disk and run from there. 

NB.  Like most software, due to copy protection issues, you do need to have the disc in the drive at all times when using it

A.

This can vary for each title. Please see the technical requirements listed for each title in our Shop.

A.

All our products and all images within the products are protected by copyright. The products and images can only be used for private educational purposes, unless a specific license is purchased for any other usage.

For any commercial usage of the images, please contact us.

The products allow you to ‘copy and paste’ all of the text as well as the images in the 3D-model window and all of the slides. These can then be pasted into nearly any other word-processing or graphics program, including Powerpoint. This again is designed solely as a service for private educational uses. Like any publisher, Primal Pictures protects itself against copyright infringement.

A.

We cover the whole body including:

Hand and wrist, forearm, shoulder, foot, ankle, lower-leg, knee, hip, thigh, spine, the back, pelvis, head & neck, and thorax & abdomen. We also have specialist titles covering these areas

See the Interactive Thorax & Abdomen, Interactive Pelvis and Perineum and an overview is given in Essential Regional Anatomy

A.

You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your order once we have received and processed the returned item.

We will only refund delivery costs if the return is a result of our error.

We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error and is returned within 21 days of purchase.

Please email us at customerservice@primalpictures.com if you wish to return an item from your order.

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Yes. All of the images are read from the disc(s) and there is also a copy protection check that insures you are not using pirated version of the software. If this is not practical we also offer our software through online subscription at www.anatomy.tv.

A.

Yes. For some titles there is a link to a brief overview demo on the product page.  Please note, these demos are taken from screen shots of our discs.  The resolution on our products is much higher. 

You can also take a free on-line trial of any title at www.anatomy.tv

A.

We do offer student pricing.  Please go to the Shop and select "Student Offers". For institutions and bulk orders please email catriona@primalpictures.com.

A.

Most of our titles are Apple Mac compatible and each CD-ROM is in a hybrid format that will run on both PCs and Macs. Some older titles may not run in Mac OS 10 X or Leopard, however we do have updates available.  Please check the technical requirements on each product page or contact techsupport@primalpictures.com for more information.

Some of our newer titles are PC only.  Please check on the technical specification on our Shop pages.

A.

All Primal software comes with the facility to build a series of selected views and play them out in sequence.  If your presentation involves a series of anatomical diagrams, this may be your easiest and quickest way to build a sequence from the contents of the programs.

The Slidebox function requires the CD-ROM to be present in your computer. 

1. Create the slidebox presentation

Find the 3D model view or other image that you want.
Select Slidebox option from menu bar
Choose Add to slidebox – this will open a new slidebox and add the image

Repeat until you have all the images you want (you can minimuse the active slidebox  while you are choosing and adding images).

2. Save your Slidebox presentation
Select Slidebox option from the menu bar
Choose Open Slidebox Editor
Choose Action
Then Save Slidebox from
Save the Slidebox in a folder on your hard drive using a unique name – it will be saves as a .sld file.

3. To Retrieve your saved Slidebox Presentation
You must have the relevant CD-ROM from which you have created your Slidebox presentation open.
Select Slidebox option from menu bar
Choose in Open Slidebox Editor
Choose Action
Then Load Slidebox
Retrieve the Slidebox presention from where you have saved it on your hard drive.  This should open the Slideboc presentation exactly as you saved it.

The advantage of using the Slidebox is that you can run your selected images, then quickly swap to a live presentation off the CD-ROM itself or back to your hard drive.  You can also create Slidebox selections very quickly.

Click on the Slidebox option in the Menu at the stop of the program window.  For full explanation of the Slidebox functionality, please consult the Help menu on each program.

A.

Add the title(s) you wish to order to your shopping cart as normal. You will be able to enter your discount code in the discount code box during the checkout. Discounts will be applied to titles in the shopping cart that have been included in the offer.  A text box will advise you if the discount code has expired. If you have problems ordering with your discount code, please contact us at customerservice@primalpictures.com

A.

Yes. Please register for a free on-line preview of any title at www.anatomy.tv
 

A.

Non-commercial/non-profit use

• Private educational use – lectures to students and colleagues
• Using images in PowerPoint presentations (when not for sale)
• Patient education handouts (when not for sale)

Non-commercial/non-profit use is allowed and does not require any additional permission or license. However, Primal Pictures Ltd must always be credited as the source of the images as we maintain intellectual property rights and copyright to all material.

Please ensure we are credited as follows:

3D anatomy images.  Copyright of Primal Pictures Ltd.  www.primalpictures.com

Public domain and commercial/for profit use

• Websites
• Books
• Videos
• TV programmes
• Journal articles
• Paid for courses (including CME/CPD courses) – both web-based, published on disc or live
• Paid for examinations, tests or quizzes
• Use in medical devices

Written permission from Primal Pictures Ltd is required as well as a formal license agreement covering the specific use of the images and a license fee (negotiated on a per project basis).