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Commonly asked questions

 

  • Who is Primal Pictures and what do you offer?

    For more than 25 years, Primal Pictures’ pioneering and award-winning multimedia 3D anatomy software have been used worldwide in healthcare education, training, practice, research and more. Primal Pictures delivers the highest quality and most medically accurate 3D model of the human body, along with best-in-class anatomy, physiology and clinical content.

    Primal Pictures offers an extensive selection of products. From detailed, accurate and customizable regional and body system-based 3D anatomy models to specialty titles across a range of disciplines, Primal Pictures has a 3D anatomy software solution that’s right for you. All Primal Pictures subscriptions are accessed online on our Anatomy.tv platform.

    Questions? Visit our contact page to get in touch.

  • How do you make sure your anatomy is accurate?

    Primal Pictures’ 3D anatomical model is the only model to have been reconstructed using real scan data in a process that took years of academic research. Our model and vast array of supporting content is developed by our in-house team of highly skilled anatomists and translated into our products by our seasoned team of graphic artists and 3D modelers. All further peer-reviewed by leading anatomists and subject matter experts worldwide to ensure the highest level of accuracy. We are constantly working on reviewing and updating our content and products to ensure we offer the most medically accurate resources to all of our users.

  • What payment cards are accepted on Primal Pictures?

    Primal Pictures accepts Visa, Mastercard, American Express and Diners credit cards. We do not currently accept pre-payment cards such as Discover or Revolut.

    Please choose from one of the credit cards listed to complete your purchase. Once you have a successful transaction you will immediately receive a confirmation email with your log in details.

  • How much does a title cost?

    Primal Pictures offers an extensive selection of products that can be be purchased as an individual subscription or as an institutional licence, and prices vary.

    You can instantly purchase a personal online annual subscription to any Primal Pictures product. We accept payment in US Dollars, GBP Sterling or Euros. You can pay securely online using most major credit cards.

    Multi-user institutional licenses are also available for your institution, practice, department or organization. We offer an extensive selection of products and packages to meet a range of needs and budget requirements. For more information, contact a Primal account manager for personalized consultation and assistance.

  • What benefits do I get from buying from Primal Pictures?

    Primal Pictures’ approach is unrivalled in delivering superlative 3D digital anatomy resources for use in education, practice, research and more. By choosing Primal Pictures resources, you will benefit from our:

    Accuracy and Comprehensiveness – Our 3D model of the human body is the only model to have been constructed using real scan data. We have continuously enhanced its detail over the course of more than 25-year history, ensuring that we offer the most medically-accurate model and digital anatomy resources available.

    Expertise – Our model and vast array of supporting content is developed by our in-house team of highly skilled anatomists and translated into our products by our seasoned team of graphic artists and 3D modelers. All further peer-reviewed by leading anatomists and subject matter experts worldwide to ensure the highest level of accuracy.

    Flexibility and Range of Access and Use – Our anatomy software is web-based, allowing our products to be accessed anytime, anywhere, while making product and content enhancements seamless to the user. Our products can be accessed on desktop, laptop and tablet devices, using flexible authentication options to fit any user environment. Further, we offer an extensive selection of products and packages to meet a range of needs and budget requirements.

    Partnership – Coupled with our top expectations for product excellence, Primal Pictures prides itself in offering the highest level of partnership and support for our customers. It is our aim to ensure that customers achieve optimal return for the investment made in any Primal Pictures solution.

  • Can I demo or have a trial of your products before I buy?

    Yes, you can sign up to receive free trial access to our products here.

  • What devices can I access and use your titles on?

    We want you to be able to access our products anytime, anywhere, using any device. That’s why we deliver our products online, so as long as you have an internet connection the majority of our products are accessible via all main browsers on desktop/laptop (PC & Mac) and mobile tablets (iPad, Android and Microsoft Surface tablets).

    Although our products have not been specifically designed for use on mobile phones, they will work but the usability is not currently optimized for them. We are planning on updating future versions of our products in order to optimize for use mobile phones, however in the meantime it is recommended to use our products on a desktop, laptop or tablet device for an optimal user experience.

    For more information, please contact a Primal account manager.

  • Can I use your titles offline?

    No, since our products are web based, you will need an internet connection to access any of our titles. All Primal Pictures subscriptions are accessed online on our Anatomy.tv platform.

  • What on-line support do you have for your products?

    We want to ensure you get the most out of your Primal Pictures subscription. We offer several self-service support options online on our Anatomy.tv platform. Once logged in, our Help section offers helpful video tutorials, user-guides and frequently asked questions, and our Resource Center contains resources including product videos, brochures, translated resources, posters, postcards and bookmarks.

    If you require additional help or support, please contact our highly experienced account management team who will be happy to assist you.

  • I have a Primal Picture DVD which no longer works on my computer, what should I do?

    Primal Pictures no longer sells products on DVD-ROMS, and as of December 31, 2014, we no longer offer technical support for them.

    Primal Pictures is constantly upgrading and improving its products, and to ensure that customers are always receiving the best service, latest content, and can access products across multiple platforms and devices, we now offer and support an online service only.

    Unlike our online solutions, your Primal Pictures DVD will not have changed since you purchased it, and will still work on the systems outlined in the original requirements listed on the back of the DVD casing. However, like all software, if you change your hardware or operating system from the originally specified requirements, it is likely that the software will no longer work.

    Personal online subscriptions for individuals can be purchased here, or for multi-user institutional licenses, please contact a Primal account manager to discuss.

  • Do I get updates automatically if I have a subscription?

    If you have an annual online subscription to any Primal Pictures product, you will automatically receive all of the latest updates that are made available as the content is browser based. If you have an app version of Primal’s Real-time Human Anatomy, it will prompt you if an update is available.

Faculty questions

 

  • I teach students between 16-18 years, what would be the most suitable titles for them?

    Primal’s Human Anatomy and Physiology is a great product for this age range. It has a guided learning approach to help relate structure and function. It breaks anatomy down by systems, and has quizzing, histology and clinical conditions to act as a complete resource.

  • I'm looking for resource material to help students across different schools or programs, what titles do you suggest I buy?

    Primal Pictures offers our titles as packages so you can cater for more than one faculty or school. So whether you have schools or programs requiring products for Medical, Dental, Allied Health, Sports Therapy, Nursing, undergraduate and others, we have products for you. To save you time, contact a Primal account manager and they can tell you more about the products and packages we offer, and help you determine what would be the best fit for your needs.

  • How will Primal's titles be useful in my day-to-day job?

    Below are just a few example of how Primal Pictures can help you as an educator. You can view our Case Studies to learn more about how our customers have successfully utilized Primal Pictures at their institution.

    You can copy and paste all of the text, images and slides from Primal’s titles saving you time in finding content to go into lectures.

    The share link function also allows you to share links with other subscribers to take them to the exact media content in the product you want them to view.

    You can integrate quizzes from Primal’s 3D Human Anatomy and Physiology into your curriculum to assess the progress of your students.

Student questions

 

  • I'm an undergrad student looking for resource material to help me study anatomy, what products do you suggest I buy?

    Primal Pictures has a vast number of titles that could help with your studies. Whether you want a product to reinforce your anatomy along with clinical imaging with Primal’s 3D Atlas of Human Anatomy; see how anatomical structure relates to function with Primal’s 3D Human Anatomy and Physiology; or the mechanics of anatomy in motion with Primal’s 3D Human Functional Anatomy, there is a product for you. To see the full range and choose a product right for you, go to our Products page.

  • I want to use Primal Pictures, how do I get my school to get a subscription I can use?

    Over 1,500 educational institutions across the globe already subscribe to Primal Pictures offerings and make them available to their students. We recommend that you contact a member of your school’s faculty and/or library and ask if Primal Pictures is available for your use. If not currently offered at your school, you can suggest Primal Pictures to them. If you have questions or need any further assistance you can contact a member of the Primal team.

Practitioner questions

 

  • Do I get updates automatically if I have a subscription?

    If you have an annual online subscription to any Primal Pictures product, you will automatically receive all of the latest updates that are made available as the content is browser based. If you have an app version of Primal’s Real-time Human Anatomy, it will prompt you if an update is available.

  • Are your products suitable for use in patient education?

    Yes, Primal Pictures resources are often used by healthcare practitioners in every specialty to improve medical practice, clinical workflow and patient outcomes. Used as a patient education tool, Primal enhances communications and relationships with your patients, staff and others.

    Titles such as Primal?s 3D Real-time Human Anatomy, Primal’s 3D Atlas of Human Anatomy, and Primal’s 3D Human Functional Anatomy have received great reviews for their use in patient education.

    Also, sections in many of Primal’s specialist clinical products focus on patient education, helping you to translate complicated anatomical content to your patients. Many of the movement animations and anatomical slides have been designed so they are suitable for both patient and trainee education. If you need assistance, contact a member of the Primal team to find out which titles would best fit your needs.

  • I want something to help refine my anatomy knowledge, which products do you suggest I buy?

    Primal Pictures resources are used by healthcare practitioners in every specialty as a reference tool, for continuing professional development and more.

    Primal’s 3D Atlas of Human Anatomy is an anatomy atlas designed to guide you through the regions of anatomy with exceptional 3D views of anatomy unattainable from books along with anatomical text with links to movies, imaging and animation to help you understand concepts further. Or better yet, Primal’s 3D Real-time Human Anatomy is the ultimate 3D interactive anatomy viewer and image library for practitioners who wish to create custom images for presentations and lectures, and allows you to add your own labels and annotations, and much more.

    There are also specialized titles, such as Primal’s 3D Human Anatomy for Ultrasound, Primal’s 3D Human Anatomy for Speech and Language Pathology, and Primal’s 3D Human Anatomy for Chiropractic Spine, to cater for practitioners. Browse our Products page for a full list of titles or contact a member of the Primal team to find out which titles would best fit your needs.

Anatomy.TV FAQ’s

 

  • Can I use Anatomy.tv on an iPad?

    Yes, Primal’s 3D Atlas of Human Anatomy, 3D Real-time (all titles, excluding Whole Body), 3D Human Anatomy and Physiology, 3D Human Functional Anatomy, 3D Human Anatomy for Dentistry and 3D Human Anatomy for Speech Language Pathology products are all compatible with iPad and iPad mini. We will soon have all of our other leading products available on this platform.

  • Can I use Anatomy.tv on an Android tablet?

    Yes, Primal’s 3D Atlas of Human Anatomy, 3D Real-time (all titles, excluding Whole Body), 3D Human Anatomy and Physiology, 3D Human Functional Anatomy, 3D Human Anatomy for Dentistry and 3D Human Anatomy for Speech Language Pathology products are all compatible with Android tablets. We will soon have all of our other leading products available on this platform.

  • My question isn't listed here

    Email [email protected] with details of the problem. Information about the browser version you are using (eg Internet Explorer 10, FireFox etc) and the operating system (eg Windows 10, Mac OS X Yosemite etc) will help us to find a solution more quickly.

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